Return & Refund Policy

At Zesté Panela, we are committed to providing high-quality products. If you are not satisfied with your purchase, we're here to help.

Returns

Due to food safety regulations, we are unable to accept returns of food products unless:

• The product arrives damaged.
• The product is defective.
• You received the wrong item.

If your order meets one of these conditions, please contact us within 7 days of receiving your order.

Refunds

Once we review your request, we will notify you of the outcome. If approved, you may receive:

• A full refund to your original payment method.
• A replacement product at no additional cost.

Refunds are typically processed within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us with:

• Your order number.
• Photos of the product and packaging.
• A brief description of the issue.

This helps us resolve your claim as quickly as possible.

Change of Mind

We do not offer refunds or exchanges for change of mind on food products.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: info@zestepanela.com